XM Reviews

592  •  Poor
TrustScore 2.5 out of 5

2.6

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Rated 5 out of 5 stars

XM is the best, and the agents there are so understanding and take upon themselves to make sure that the clients are always happy.

I had issues with my deposit and I was assisted by an agent by the name Agent Sarah. She was so helpful, so understanding and had answers to all my enquiries. Big up XM!⭐️⭐️⭐️⭐️⭐️

Date of experience: April 25, 2024

Reply from XM

Hi MELUSI NXAMALALA,

We're thrilled to hear about your positive experience with Sarah! 😊 At XM, we pride ourselves on providing exceptional customer service, and we're glad that Sarah was able to assist you promptly and effectively. Thank you for your kind words, and if you ever need further assistance, don't hesitate to reach out. We're here for you! 💯😉

XM Team 🚀
BIG. FAIR. HUMAN.

Rated 3 out of 5 stars

Andria is doing going

Andria is doing going. Gives out good information. Promotes the company every time I speak to him. He comes up with new information evertime I need help and is a calm person that talks to customers.

Date of experience: April 24, 2024

Reply from XM

Dear Ntando Nkosithandile

We really appreciate the kind words about our colleague Andria. 💪🤖 Thank you for your positive review!😃

XM Team 🚀
BIG. FAIR. HUMAN.

Rated 1 out of 5 stars

Its a nightmare to open account with…

Its a nightmare to open account with them takes ages and agents are not really interested in helping you. Documents problem password not working chatting with them in whatsapp took me 1 month to open then they decline your account. Funny experience. Better stick to exness very flexible .

Again i refered a friend before my bad experience his documents also getting rejected. He provided hi valid id , his phone bill, his passport copy still not accepted and no reply from any relatio ship managers. Who are you xm

Date of experience: April 28, 2024

Reply from XM

Dear Ks,

Please respond to our message on Trustpilot with your account details so we can investigate this matter urgently. Your feedback is important to us, and we're committed to addressing your concerns promptly. Thank you for bringing this to our attention.

XM Team 🚀
BIG. FAIR. HUMAN.

Rated 5 out of 5 stars

Epic Service

Had a few questions and uncertainties regarding some of the options, I was assisted immediately by an agent named Omer, and down to the point, received super quick and super detailed responses. In under 3 minutes everything was cleared and sorted. I have never received bad service from XM in all my time with them

Date of experience: April 11, 2024

Reply from XM

Hi Deboss,

We're delighted to hear about your positive experience with our support team, especially with Omer! Providing excellent customer service is one of our top priorities, and we're glad to hear that we've met your expectations.😃 If you ever have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing XM! 💪🤖

XM Team 🚀
BIG. FAIR. HUMAN.

Rated 1 out of 5 stars

Don't trust XM !!!

I had 4k USD deposit bonus in my account, opened a swap free account to offset swap fees on conventional account but XM accused me of cheating with "arbitrage". They deducted all the bonus and forced me to withdraw all money and ban me. "Hedging allowed'
promoted by XM is pure scam.

Date of experience: April 18, 2024

Rated 1 out of 5 stars

Withdrawal are big concerns

Withdrawal are big concerns, every time i made a request to withdraw its getting rejected as there is screenshot that i need to provided for bank account ownership, i have provided and following up but no responses.

Asking for reference document and they are silent, i am not sure where i am stuck

Date of experience: April 24, 2024

Rated 5 out of 5 stars

I'm still wondering why people rate…

I'm still wondering why people rate this broker so low. Competitors maybe because if you filter only verified you'd see that mostly jealous reviewer.

Trying this broker with mt5 I'd 305804582 and I realized it's the only time I traded without any kind of funny pullbacks and chart manipulation.

Support was active on whatsapp and responded instantly.

Keep up XM.

Date of experience: March 06, 2024

Reply from XM

Dear clorox,

Thank you for sharing your positive experience with XM. 💪🤖 We strive to provide transparent and reliable trading services to our clients. We appreciate your trust and loyalty. Rest assured, we will continue to uphold the highest standards in the industry.😉

XM Team 🚀
BIG. FAIR. HUMAN.

Rated 1 out of 5 stars

Poor withdrawal

Poor withdrawal..The waiting time for withdrawal is very frustrating and once u received the money also ,it won't be in a full amnt .They will give u portion by portion and it has been many times.I am still waiting now for my full withdrawal.

Date of experience: April 23, 2024

Reply from XM

Dear Md Yuslan,

We apologize for any inconvenience you have experienced with your withdrawal. We take such matters seriously and would like to investigate your case further to ensure a satisfactory resolution. In order to assist you better, we kindly request that you reply to the Find Reviewer request we sent to you through Trustpilot. By providing us with your data, we will be able to locate your account in our system and address your concerns promptly. Thank you for your cooperation, and we look forward to resolving this matter for you.

XM Team 🚀
BIG. FAIR. HUMAN.

Rated 1 out of 5 stars

Scam company

Scam company
I tried to withdraw my money with neteller
And i receive termination of our business relationship
Don’t trade in it
Don’t make account in it

Date of experience: April 23, 2024

Reply from XM

Dear marcon,

We attempted to gather more details through the Find Reviewer process on Trustpilot, but unfortunately, we haven't received a response from you. Without this information, it's difficult for us to address your concerns effectively.

Please consider providing your account details or additional information so we can assist you further.

XM Team 🚀
BIG. FAIR. HUMAN.

Rated 1 out of 5 stars

For years they still struggle to be a reliable broker

XM is one of the brokerage that's been here for years but yet they struggle with customers due to the scams and inconsistent with trust. Here is what will happen when you're a profitable trader. First your withdrawal to wire will be rejected, card withdrawal only what you deposited, Sticpay will give you a nightmare on verification cos XM has already tipped them off. Don't think twice about it, there are UK and US brokerage that you can bet your life on and XM isn't one of them. Take it from me, after depositing a 170 and made over 2000, they wouldn't pay me myoney neither will all the wallets listed on their platform. It's Africa, they know nothing about customer care just how can I get more from them

Date of experience: April 15, 2024

Reply from XM

Dear Malakia Yisete Hawina,

We apologize for any inconvenience you've experienced with your withdrawals. Ensuring timely and hassle-free withdrawals is essential to us. We'd like to investigate your concerns further.

Could you please provide more details about your specific case? Your feedback helps us address any issues promptly and improve our services.

Thank you for bringing this to our attention.

XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Dear Malakia Yisete Hawina,

Thanks for providing your details. Our team is currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.

Thank you for your patience.

XM Team 🚀
BIG. FAIR. HUMAN.

Rated 1 out of 5 stars

Warning to all my connections

Warning to all my connections: Please be cautious of XM company . My experience with them has been extremely disappointing, and I suspect it's a scam. I advise everyone to steer clear and do thorough research before engaging with them.

Date of experience: April 19, 2023

Reply from XM

Hi Andrew,

We're sorry to hear about your disappointing experience. Ensuring trust and transparency in our services is paramount to us. We take all feedback seriously and would like to investigate your concerns further.

Please respond to our message on Trustpilot with your account details so we can investigate this matter urgently. Your feedback helps us address any issues promptly and improve our services.

Thank you for bringing this to our attention.

XM Team 🚀
BIG. FAIR. HUMAN.

Rated 2 out of 5 stars

I swear this broker may be a scammer,im…

I swear this broker may be a scammer,im a very good and profitable trader but on XM even when my excution is fine wright and the market is headed on my favour i am still on negative profit,its soo frustrating to see that the profit level has been hit and your still on the negative,what is.

Date of experience: April 23, 2024

Reply from XM

Hi Trojan,

We're sorry to hear about your frustration. Ensuring accurate trade execution and transparent trading conditions is crucial for us. It's possible there may be factors affecting your trading experience, and we'd like to investigate further to address any concerns you have.

Please respond to our message on Trustpilot with your account details so we can investigate this matter urgently. Your feedback is important to us, and we're committed to addressing your concerns promptly. Thank you for bringing this to our attention.

XM Team 🚀
BIG. FAIR. HUMAN.

Rated 1 out of 5 stars

Best marketing but worst firm shifting…

I’m an official live xm client.

You didn’t like my review because I exploited your dealing room


Best marketing but worst firm shifting prices even after price seen showing negative during profit . I’m a pro trader . Today they messed up as I traded live on their accounts to companies with others . Stay away they have a smart internal system whereby only pro traders notice the price shift during active trades

Date of experience: April 04, 2024

Reply from XM

Dear users,

We would like to inform you that this review has not been posted by a verified client of XM. We are taking action to take this offline.

XM Team 🚀
BIG. FAIR. HUMAN.
---------------------------
Dear Consumer,

Thank you for providing us with your personal details. We can now proceed with our internal investigation into your case. Your details have been passed to our team, who are currently conducting the investigation. A member of our team will be in contact with you as soon as the investigation is completed.

Thank you for your patience.

XM Team 🚀
BIG. FAIR. HUMAN.
---------------------------
Dear Consumer,

Thanks for getting back to us. We've made efforts to locate your account in our database system but unfortunately, we haven't been able to match the information you've provided with any of our records. The details you've shared with us don't allow us to confirm your status as our client.

We kindly ask you to review the information you've shared and ensure its accuracy. If you could provide updated and precise details, we'd greatly appreciate it. This would enable us to carry out a more thorough investigation into your case.

XM Team 🚀
BIG. FAIR. HUMAN.

Rated 1 out of 5 stars

Trustpilot

Trustpilot: Sham Bonuses and Confusing Rules at XM.com (1 Star)

Absolutely avoid XM.com if you're looking for a fair and transparent forex broker. I signed up for their "No Deposit Trading Bonus," only to have them claw back all my profits later, claiming I violated some obscure term about "Intermediaries/Related Parties."

Here's the kicker:

Their bonus terms are full of legalese and leave massive room for interpretation.
They never contacted me during my trading to clarify if I was breaking a rule.
They threaten to terminate the account entirely for any future "technical and/or human error" on their part regarding the bonus.
This feels like a bait and switch tactic. They lure you in with a bonus, then find any flimsy excuse to take your profits away.

Stay away from XM.com unless you enjoy confusing rules and the risk of having your earnings confiscated

Date of experience: April 11, 2024

Reply from XM

Dear hannan butt,

We're sorry to hear about your experience and apologize for any confusion. We take all feedback seriously and strive to provide clarity and fairness in our bonus policies. We'd like to investigate your case further to ensure a satisfactory resolution. Could you please reply to the message we've sent you on Trustpilot with your personal details? This will enable us to address your specific concerns promptly.

Thank you for bringing this to our attention.

XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Hello hannan butt,

Thanks for providing your details. Our team is currently investigating your case. A member of our team will be in contact with you as soon as the investigation is completed.

Thank you for your patience.

XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Dear hannan butt,

We understand your frustration regarding the removal of profits from your No Deposit Trading Bonus (NDB) and the subsequent adjustments to your account.

Upon reviewing your case, it was determined that your account was marked on April 10, 2024, due to a violation of the NDB Terms and Conditions. Despite your assertions, our investigation confirmed that there was indeed a breach of these terms.

We understand that you may not agree with this decision; however, we assure you that our relevant department thoroughly reviewed your case before reaching a final decision. As stated in our communications with you, this decision is irrevocable.

Regarding your concerns about communication, we would like to clarify that we take every effort to inform our clients of any violations of terms and conditions. We sent you an email on April 10, 2024, notifying you of the violation and the subsequent actions taken.

We regret any inconvenience this situation may have caused you. Our aim is always to provide a fair and transparent trading environment for all our clients, and we take your feedback seriously as we continuously strive to improve our services.

If you have any further questions or concerns, please feel free to reach out to our Customer Experience team at support@xm.com.

Thank you for your understanding.

XM Team 🚀
BIG. FAIR. HUMAN.

Rated 1 out of 5 stars

XM is a fraud and scam

Completely fraud scam, upon register you receive $30 deposit bonus. And when you make profit out of it, and try to withdraw they wash out all your profit saying we have been violated their regulation, raise hand if any one else had the same issue, if im not wrong lots of people had the same issue. I believe its a total scam and fraud. Dnt get in to XM. Its completely s**t. Stay out of it

Date of experience: April 12, 2024

Reply from XM

Dear saym,

We're sorry to hear about your experience and apologize for any inconvenience caused. Ensuring compliance with regulations is vital for the integrity of our platform. We take all withdrawal requests seriously and investigate them thoroughly. Could you please reply to the message we've sent you on Trustpilot with your personal details? This will enable us to address your specific case and provide further assistance.

Thank you for bringing this to our attention.

XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Hello saym Juke,

We attempted to gather more details through the Find Reviewer process on Trustpilot, but unfortunately, we haven't received a response from you. Without this information, it's difficult for us to address your concerns effectively.

Please consider providing your account details or additional information so we can assist you further.

XM Team 🚀
BIG. FAIR. HUMAN.

Rated 5 out of 5 stars

Deposit not credit

Deposit not credit, 24 USD via perfect Money,

Account no-40056834

Sent Payment 24.00 USD to account U14403297. Memo: Shopping Cart Payment. XM Account 40056834 Funding. Payment ID: 102802035

Transfer 539221119 U14403297
XM Global Limited

Support worst,

Finally after 48 hours done

Date of experience: September 05, 2023

Reply from XM

Hello Shanmugam,

Thank you for taking the time to share your experience with us. It really means a lot to hear that all our efforts are paying off, since we pride ourselves on always putting our clients first.

All the best,
XM Team

Rated 1 out of 5 stars

I just got scammed by XM Forex Signals…

I just got scammed by XM Forex Signals Free with their Investment plan. I made a deposit into the plan with Mr Evans he told me that in TWO days I would receive my profits when I went to withdraw my profits of $10,800 I was told I needed to make a 15% deposit to activate my account. He did not say anything about this in the beginning and I dont have it any way. So I letting all know to be aware of this SCAM to save you from losing your funds. Robert

Date of experience: April 12, 2024

Reply from XM

Hi Robert,

As we cannot view your XM account on Trustpilot, please respond to our private message and provide the information required to help us with the investigation of your claims.

XM Team 🚀
BIG. FAIR. HUMAN.
--------------------
Hi Robert,

Thanks for getting back to us. We've made efforts to locate your account in our database system but unfortunately, we haven't been able to match the information you've provided with any of our records. The details you've shared with us don't allow us to confirm your status as our client.

We kindly ask you to review the information you've shared and ensure its accuracy. If you could provide updated and precise details, we'd greatly appreciate it. This would enable us to carry out a more thorough investigation into your case.

XM Team 🚀
BIG. FAIR. HUMAN.

Rated 5 out of 5 stars

My experience with XM is so far excellent.

I dont know why all the bad reviews. It put me off but I opened an account anyway and it has been a very good experience. I have done more than 25 withdrawals from winning trades in 2 months and all withdrawals come back to my bank account in less than 2 minutes!! Excellent. The negative balance protection works well. Deposits successful in seconds. Trading bonus is useful for bolstering equity to margin ratio. Overall impressed. If anything changes i will re post here but my experience is so far excellent.

Date of experience: September 23, 2023

Reply from XM

Hello Susan,

Thank you for taking the time to share your experience with us. It really means a lot to hear that all our efforts are paying off, since we pride ourselves on always putting our clients first.

All the best,
XM Team

Rated 5 out of 5 stars

Best Experience in the Market

I am trading more than 10 years and I have tried many brokers. For me XM is the best broker because I have never experienced something bad with them.
They are multi regulated which makes me feel safe and their support is amazing. I have never encountered any issues with XM and the trading execution is consistently fast without delays. The Deposits and the Withdrawals are fast and in general they offer the best trading environment.
Their unique XMP (royalty program) is never found elsewhere.
Things to improve:
- I'm still hoping to be able to see XM on TradingView platform.
- Do not disconnect your trading servers 3 minutes earlier in the weekends (weekly close price is very important to me).
Overall, awesome broker!

Date of experience: October 15, 2022

Reply from XM

Hello Equilibrium Hunter,

Thank you for taking the time to share your experience with us. It really means a lot to hear that all our efforts are paying off, since we pride ourselves on always putting our clients first.

All the best,
XM Team