Paul Ricci’s Post

What an awesome way to lead up to Golden Week! Many thanks to the close to 100 CREW attendees from the Genesys Japan Partner community for attending our 2024 Japan Partner Conference! Looking forward to continuing to drive Digital and AI adoption not only to our growing base of customers but also to all the new customers that have started their journey to the cloud. Lots of hard work put into planning the event, flawlessly executed. Once again humbled and honored to work together with such a great CREW! #CREW#GENESYSCLOUD

新たなCREWと一緒に日本のCXを進化していきたい！ 興味ある方、是非応募お願いします！ Genesysの求人のご案内: Senior Partner Account Manager - Japan

Who needs a proper Japanese Kaiseki lunch when you are having fun with your CEO and CPO right? :-) Great to have Tony Bates and Olivier J. in Tokyo this week! The CREW was pumped with the pep talks! Going for the checker flag this weekend! #CREW#JapanF1#Ferrari

Honored and privileged to represent the Genesys Japan CREW at the Great Place to Work Japan 2024 Awards! We're thrilled to have been named a Great Place to Work for the 3rd year in a row. It's a testament to the value of working with passionate people united around a common goal and mission. Our CREW in Japan will only continue to get stronger! Of course, we're not perfect, but that's what makes it fun, right? :-) A big shoutout to Yoko Ide and Tetsuya Saito for their support in getting us to this point in our GPTW journey! #genesyscloud #CREW #EX #GPTW

Building a successful cloud business requires not only a great product, but also a strong partner ecosystem to deliver best in practice CX from all angles. The GenesysCloud Appfoundry ecosystem in Japan continues to grow, and was an honor to sit down with Tom Ishii, CEO of Mobilus Corporation, to discuss how AI is looking to further accerlerate the evolution of customer experience in Japan! Thanks Tom, and thanks for being a member of the CREW! #genesyscloud #CREW#AI#ExperienceOrchestration

Breaking News! Another awesome milestone reached by Genesys Cloud in Japan. Was an honor to announce and celebrate the commencement of Genesys Cloud services on our second AWS region in Japan. With this, Genesys now is the first global company in Japan to provide world class CX/EX services from 2 domestic AWS regions! #cx#ex#CREW#genesyscloud

Growing the #1 CX CREW in Japan!!

An awesome week for the CREW in Japan! Was an honor to host our CEO Tony Bates and his leadership CREW for a week of CX GoBig! discussions with customers and partners in Tokyo. From energizing the local team at a jam packed town hall meeting to reinforcing Genesys’s commitment to the Japan CX market with a press conference/customer event to announce our #1 market share in the CC space in Japan and our 2nd Genesys Cloud region, what an action packed week! The next chapter in bringing Experience as a Service to our Japan CREW customers begins! Tony Bates Olivier J. Peter Graf Larry Shurtz Scott Cravotta Barbara Holzapfel Brian Swartz Eva Majercsik James Rene #crew#genesyscloudcx

And that is a wrap! GSummit Japan 2023! This year over 600 attendees joined us in person and online to hear from our customers and industry experts on how Japanese CX is continuing to transform at an incredible pace. Our first LIVE! GSummit post Covid and a HUGE thanks goes out to all the Genesys CREW (customers, partners and employees) who helped and supported making this event a great success! Japan's Omotenashi DX is in full motion! #genesyscloudcx #crew #japan