The 22 Best HIPAA-Compliant Survey Software Solutions [2024]

The landscape of HIPAA-compliant survey software is vast and diverse, catering to a range of healthcare organization needs. From tools that excel in patient satisfaction surveys to those geared towards clinical research and employee feedback, each software solution brings unique capabilities to the table. This article aims to provide a comprehensive overview of these top solutions, enabling healthcare organizations to choose the right tool for their specific requirements.

However, the selection of online survey software goes beyond just features and usability. In a world where data breaches are prevalent, HIPAA compliance is non-negotiable for any software handling protected health information (PHI). Each solution in our roundup has been thoroughly vetted for its adherence to HIPAA rules, providing peace of mind for healthcare organizations.

What is HIPAA-Compliant Survey Software?

HIPAA-compliant survey software is a category of digital tools used by healthcare organizations to collect, store, and analyze data while strictly adhering to the regulations set forth by the Health Insurance Portability and Accountability Act (HIPAA). This legislation, passed in 1996 in the United States, mandates the protection and confidential handling of protected health information (PHI).

The term "HIPAA-compliant" signifies that the software has been designed and implemented in a way that maintains the confidentiality, integrity, and availability of PHI. It includes safeguards such as encryption, secure user authentication, regular audits, and contingency plans to ensure data safety even in the event of a system failure.

Survey software is often used by healthcare organizations for various purposes, including patient satisfaction surveys, clinical trials, employee feedback, and more. When these surveys involve PHI, it's imperative that the software used is HIPAA-compliant. In this way, healthcare organizations can ensure they are following federal law while still gaining valuable insights from their surveys.

22 Best HIPAA-Compliant Survey Software in 2024

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1. SurveyMonkey

2. Qualtrics XM

3. SurveySparrow

4. Formstack

5. Checkbox Survey Solutions

6. Bridge Patient Portal

7. PatientGain

8. Alchemer

9. SurveyExpression

10. REDCap

11. Voxco

12. Sogolytics

13. Vocera Ease

14. ClearSurvey

15. FormDr

16. GoFormz

17. Curogram

18. BlockSurvey

19. Formsite

20. Typeform

21. Zoho Survey

22. QuestionPro

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1. SurveyMonkey

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https://www.surveymonkey.com/

SurveyMonkey is a leading global platform for survey software, with over 20 million questions answered daily. This powerful tool offers a robust set of features that allow users to easily create and disseminate surveys, collect and analyze responses, and effectively leverage insights to inform decision-making.

Features

1. Survey Creation: SurveyMonkey provides an intuitive interface for creating surveys quickly. Users can ask the right questions with AI-powered guidance, logic, and various question types, or they can customize one of the 250+ expert-written survey templates available.
2. Data Collection: The platform allows users to collect information and feedback from almost anywhere. Surveys can be distributed via web links, emails, or by embedding them on your website. SurveyMonkey also offers a global panel that users can leverage for collecting valuable market insights.
3. Data Analysis: SurveyMonkey enables users to analyze responses at scale using simple, built-in reports, or advanced dashboards that can be customized and shared with a team. Additionally, data can be exported and analyzed using your preferred software.
4. Integrations: The software offers powerful integrations with other tools such as MailChimp, HubSpot, Zoom, Google Drive, Microsoft Teams, and Constant Contact. Users can also use SurveyMonkey's API to build and customize their own workflows.
5. HIPAA Compliance: For enterprise users, SurveyMonkey provides additional features like IT administration, SSO, user controls and permissions, and crucially, HIPAA compliance.

Pros and Cons

Pros

1. Versatile survey creation options with AI-powered guidance.
2. Wide-ranging data collection methods.
3. Comprehensive data analysis tools.
4. Rich integration capabilities.
5. HIPAA compliance for enterprise-grade usage.

Cons

1. Might require a learning curve for first-time users.
2. Potential costs for more advanced features.
3. Dependence on the internet for data collection and analysis.

Pricing

SurveyMonkey offers a variety of pricing plans to accommodate different user needs. The Basic plan is free, while other individual plans range from the Standard Monthly plan at $99 a month, to the Advantage plan at $39 a month (billed annually), and the Premier plan at $119 a month (billed annually). Team plans are available as well; the Team Advantage plan costs $25 a month per user (billed annually) and the Team Premier plan costs $75 a month per user (billed annually). Moreover, special pricing is available for students, educators, and teams of three or more. For corporate needs, SurveyMonkey offers Enterprise plans with HIPAA compliance, advanced security, and admin features.

Reviews

SurveyMonkey has an overall rating of 4.6 out of 5 based on a total of 9709 reviews.

2. Qualtrics XM

https://www.qualtrics.com/

Qualtrics XM is a leading Experience Management software that provides organizations with the tools needed to gather, analyze, and act upon customer and employee feedback. The software is designed to help businesses improve customer and employee experience by gaining insights from various touch points across the customer journey and employee lifecycle. Equipped with the capacity to integrate with various business software, Qualtrics XM is a powerful tool for enhancing and optimizing user experiences, thereby improving business outcomes.

Features

1. Ultimate Listening: This feature allows organizations to gather feedback from various sources, providing a comprehensive understanding of customer and employee sentiments.
2. Actions Automation & Workflows: Qualtrics XM can automate actions based on feedback, allowing businesses to respond swiftly to customer and employee experiences.
3. Smart Analysis & Recommendations: The software can analyze feedback and provide recommendations, guiding businesses in making data-driven decisions.
4. Experience iD: This feature provides a single view of individual customers' experiences, enabling businesses to personalize their approach.
5. Text Analysis Software: Qualtrics XM can analyze open-ended responses, extracting key insights from unstructured data.
6. XM Ecosystem: This feature allows integration with the world's leading business software to turbocharge the Experience Management program.

Pros and Cons

Pros

1. Comprehensive experience management capabilities.
2. Intelligent analysis and actionable recommendations.
3. Personalized customer experiences with Experience iD.
4. Advanced text analysis for understanding unstructured data.
5. Wide-ranging integration capabilities with the XM Ecosystem.

Cons

1. Lack of a free trial may limit initial exploration of the software.
2. The platform may require a learning curve for new users.
3. Customizations may require technical expertise.

Pricing

The pricing for Qualtrics XM Discover is not publicly available on their website. It does not offer a free trial or a free/freemium version. Additionally, there is no setup fee for getting started with the software. For accurate pricing information, potential users are encouraged to contact Qualtrics directly.

Reviews

On Capterra, Qualtrics XM has an overall rating of 4.7 out of 5 based on 244 reviews. 

3. SurveySparrow

https://surveysparrow.com/

SurveySparrow is an all-in-one Omnichannel Experience Management Platform that allows users to refine experiences and do more than just surveys. With a focus on automation, case management, and business intelligence, the platform enables users to build conversational surveys for any type, purpose, and language, thereby increasing response rates.

Features

1. Executive Dashboard: Allows you to create insightful dashboards for your survey data and visualize them in a way that suits your needs. You can create widgets, customize the dashboard according to your preferences, and share them with your team members.
2. Case Management: Converts your survey responses into tickets that can be assigned, prioritized, and tracked, allowing you to address queries and resolve issues in real time.
3. Conversational Surveys: You can create surveys that are conversational, leading to 40% higher response rates. The platform supports various types of surveys like chat surveys, NPS surveys, offline surveys, and 360 feedback surveys.
4. Smart Surveys: Enables you to build smart surveys using conditional logic branching, skipping irrelevant questions based on set conditions, and displaying only those questions relevant to the respondent.
5. White-label Surveys: You can maintain your brand identity by white-labeling your surveys. This includes styling surveys your way, using a custom domain to share surveys, and customizing your email surveys.
6. Omnichannel Feedback Collection: Allows you to share surveys via email, social media, web links, embedded options, QR codes, and email embeds. You can even collect data without the internet in the kiosk mode.

Pros and Cons

Pros

1. Offers integrations with third-party applications for sales, marketing, and more.
2. Features a sophisticated conditional logic system that surpasses those in rival tools.
3. Provides an intuitive and user-friendly interface.
4. Delivers multiple integrations that smooth out your workflow.
5. Comes with a wide range of templates.

Cons

1. Data collection capabilities are somewhat limited.
2. Free usage is restricted to 10 responses per survey or 5 questions per survey.
3. The conditional logic function could be more user-friendly.

Pricing

SurveySparrow offers a range of pricing options tailored to different needs:

• The "Forever Free" plan offers integral features for data collection with limits on responses and active surveys.
• The "Basic" plan costs $39 per month and is suited for individuals just starting out, providing essential features in one pack.
• The "Essentials" plan costs $69 per month, designed for very small teams.
• The "Business" plan costs $199 per month, best for mid-size businesses to scale up customer and employee experience.
• The "Enterprise" plan provides a custom response and share limits, with the price available on request.
• The "NPS + CX Suite" plan costs $299 per month, designed to track customer loyalty trends with NPS.
• The "Basic 360 assessment" plan costs $59 per assessment, allowing users to test the waters with their all-in-one 360 assessment software.
• The "Advanced 360 assessment" plan offers custom 360 reports for 100+ assessments, with the price available on request.
• The "Platform" plan is designed for large businesses looking for a customized plan and support, with the price available on request.

Reviews

On Capterra, SurveySparrow has a rating of 4.7 out of 5 stars based on 80 reviews.

4. Formstack

https://www.formstack.com/

Formstack is a versatile online software solution designed to streamline data collection, document preparation, and e-signature processes. The platform is known for its no-code approach, empowering businesses to set up and use its tools without requiring any coding expertise.

Features

1. Forms: Formstack's forms module allows users to digitally collect data using a no-code, drag-and-drop form builder. It supports up to 20 digital forms and allows 1,000 submissions per form.
2. Documents: This feature is designed for document automation. It helps create seamless document generation workflows and includes session management and data routing functionalities.
3. Sign: The sign feature provides access to eSignature capabilities, enabling users to capture legally binding digital signatures on any device. It supports unlimited eSignatures and offers a custom signing experience.
4. Platform: Formstack's platform bundles all of its apps and top features into a single plan, offering a comprehensive productivity solution. This includes all individual app features and additional capabilities like dynamic task assignment and form to form prefill.
5. Enterprise: This is a customized solution for large businesses, offering a range of enterprise-ready process automation tools. It includes a dedicated customer success manager, single sign-on, and robust security and compliance features.

Pros and Cons

Pros

1. Excellent organizational support tool for collecting information from staff.
2. User-friendly form builder for quick form creation.
3. Provision of an API to power data collection applications.
4. Great user interface and customer service.
5. Automation of tasks that previously required manual intervention, saving time and increasing efficiency.

Cons

1. Conditional settings in the form builder can be erased when possible answers in the drop-down list for a question are adjusted.
2. Some customers experienced poor customer service/support.
3. A number of users have reported a lack of features in the platform.

Pricing

Formstack offers several pricing options for its various modules. The Forms module begins at $59 per month (billed monthly) or $50 per month (billed annually). The Documents module starts at $110 per month (monthly billing) or $92 per month (annual billing). The Sign module, which provides eSignature capabilities, costs $20 per month (monthly billing) or $18 per month (annual billing). The Platform, which bundles all of Formstack's tools, is priced at $250 per month (monthly billing) or $209 per month (annual billing). For enterprises, Formstack provides customized pricing.

Reviews

Formstack has an overall rating of 4.2 out of 5, based on 101 reviews on Capterra.

5. Checkbox Survey Solutions

https://www.checkbox.com/

Checkbox Survey Solutions is an online survey software that has been providing robust survey tools and solutions since 2002. The platform is used by thousands of organizations to understand, analyze, and act on customer feedback. It offers powerful features at a fraction of the price of other platforms, making it an attractive option for businesses looking to optimize their customer insights.

Features

1. Branded Look & Feel: Checkbox allows users to create a branded and seamless experience for their customers. This feature includes custom domains, email servers, logos, styling, and more.
2. Dynamic User Profiles: This feature allows users to update user profiles with their own data to drive personalization, ensuring accurate data is collected.
3. Campaigns: Checkbox's campaign manager is built to deliver personal, powerful, and targeted experiences through the channels that matter most to users.
4. No Code Editor: Users can add advanced logic, customize the look & feel, or send campaigns to targeted customers in their database without needing any code.
5. Cloud-Hosted: The software offers secure cloud hosting in various regions, including the US, Canada, the EU, and Australia. This option allows for unlimited surveys, questions, and responses.
6. On-Premises (Installed) Software: Checkbox can be installed on users' own servers or private cloud, providing full control over data access and privacy.

Pros and Cons

Pros

1. Provides a comprehensive suite of tools for survey customization and branding.
2. Offers the ability to personalize user profiles and drive data accuracy.
3. Delivers targeted experiences through campaign management.
4. Enables advanced survey logic and customization without the need for coding.
5. Offers flexible hosting options, including cloud and on-premises.

Cons

1. The price point may be higher than other survey tools, especially for on-premises licenses.
2. The user interface may not be as intuitive as other platforms, requiring some learning curve.
3. Limited integrations with other software may affect data flow and analysis.

Pricing

Checkbox Survey offers various pricing options. Their SaaS pricing is available in two tiers: Standard at $480/year and Advanced at $600/year. For those seeking more control, perpetual on-premises licenses are available starting at $4900.

Reviews

Checkbox Survey has an overall rating of 4.1 stars based on 9 reviews.

6. Bridge Patient Portal

https://www.bridgepatientportal.com

The Bridge Patient Portal is a comprehensive patient engagement platform designed to bridge the gap between patient expectations and provider operations. The platform focuses on providing smarter technology that unlocks the digital front door, increases patient engagement, and optimizes virtual care. Patients are offered modern tools that allow for greater control over their health, thus unifying the care journey and offering a level of flexibility and convenience previously unexperienced in healthcare.

Features

1. Patient-Centered Experience: The platform automates and orchestrates the care journey from pre to post-visit, creating coordinated and seamless transitions through each stage of the patient journey, significantly improving the patient experience.
2. Connect Multiple EHRs: The software allows the sharing of siloed EHR data with patients, opening up new opportunities for patient engagement. The platform seamlessly integrates an organization's existing source systems, including one or multiple EHR, PM, and RCM solutions.
3. Consolidate Patient Engagement Solutions: Bridge enables providers to get rid of fragmented tools, which are expensive to maintain, difficult to manage, and create a disjointed experience for patients. It allows for the engagement of patients across their entire health journey from booking an appointment to refilling their prescription using one platform.
4. Unlock the Digital Front Door: With its industry-leading digital front door solution, Bridge leverages an omnichannel communications strategy that includes a patient portal, mobile app, telehealth, intake, and electronic reminders to engage patients across their care journey.
5. Maximize Business Results & Reduce Bottlenecks: The platform promises potential savings on licensing fees from consolidating solutions and boasts an average patient engagement increase of 40% over an 18-month period.

Pros and Cons

Pros

1. Comprehensive patient engagement solution that consolidates various patient engagement tasks into one platform.
2. Provides a patient-centered experience that improves the overall patient journey.
3. Offers the ability to connect multiple EHRs, increasing opportunities for patient engagement.
4. Helps reduce bottlenecks and maximize business results.

Cons

1. Potential learning curve for users unfamiliar with comprehensive patient engagement solutions.
2. Initial setup and integration with existing systems may require time and resources.

Pricing

Bridge Patient Portal offers pricing plans starting from $500. The platform provides a range of pricing options, including a free plan, a subscription model, and a free trial, enabling organizations to choose the option that best suits their needs and budget.

Reviews

According to G2, Bridge Patient Portal has a rating of 4.5 out of 5 stars based on 2 reviews. 

7. PatientGain

https://www.patientgain.com

PatientGain is a comprehensive digital marketing and patient acquisition platform specifically designed for medical and dental practices. The platform provides an array of managed apps and services intended to streamline practice marketing efforts and facilitate patient engagement. PatientGain distinguishes itself with its robust customer service, including assigned project managers and technical resources for each user.

Features

1. New Patient Acquisition: PatientGain offers multiple avenues for new patient contact, including phone calls, texting/SMS, chatbots, appointment requests, promotional engagements, contact forms, and newsletter signups. These multi-channel engagement apps are all built to increase patient inquiries and are integrated into a HIPAA-compliant patient marketing database.
2. Patient Retention and Relationship Building: The platform includes several applications aimed at maintaining strong relationships with existing patients and encouraging referrals. These include email marketing, sending thank you notes, appointment reminders, birthday and holiday greetings, and a billing app for online payments.
3. Project Management: All PatientGain apps come with assigned project managers and technical resources to assist users, setting it apart from do-it-yourself platforms.
4. HIPAA-Compliant: PatientGain ensures all its applications and patient interactions are HIPAA-compliant, providing necessary security and privacy for medical and dental practices.
5. Reputation Management: The platform also includes a reputation management app that facilitates the sending of review requests and patient surveys, important for maintaining and improving the practice's public image.

Pros and Cons

Pros

1. Comprehensive suite of applications tailored for medical and dental practices.
2. Strong customer service with assigned project managers.
3. HIPAA-compliant, ensuring patient data is secure and private.
4. Variety of patient engagement methods supporting both acquisition and retention.

Cons

1. PatientGain's comprehensive services might be overwhelming for users who seek a simpler solution.
2. The platform may require a significant learning curve for those unfamiliar with digital marketing.

Pricing

PatientGain offers a flexible pricing model with three options: starting with no upfront setup fees but with a contract, paying a setup fee with a simple month-to-month contract, or custom pricing tailored to the user's budget. They provide a variety of services, available individually or as part of a package. Popular services include the GOLD service starting from $699/month, PLATINUM service from $1199/month, and PLATINUM PLUS service from $1899/month. Individual apps and services range from $100 to $500 per month.

Reviews

PatientGain has a rating of 4.9 out of 5 stars based on 200+ reviews on Google.

8. Alchemer

https://www.alchemer.com/surveys-for-healthcare-providers/

Alchemer is a robust and flexible data collection and analysis platform designed to cater to various sectors, including the healthcare industry. It was formerly known as SurveyGizmo and offers a suite of pre-configured surveys, workflows, and feedback collection tools to gather valuable information from both internal and external sources. Alchemer is especially well-suited for healthcare providers as it aids in collecting, analyzing, and gaining actionable insights to lead in the new era of healthcare. The software keeps HIPAA compliance at the forefront, ensuring the protection of patient information while delivering quality care.

Features

1. Healthcare Experience Solution: Alchemer's specific solution for healthcare providers allows for the collection and analysis of patient experience data. This solution helps in building a patient-driven and profitable organization while ensuring HIPAA compliance.
2. Activated NPS Solution: This feature aids in improving customer satisfaction while reducing churn. It includes preconfigured surveys and forms for easy collection and monitoring of customer feedback and responses in real-time.
3. Sales Motion Optimizer: A solution specifically designed for marketing and sales teams, it provides preconfigured feedback assessments for collecting data from customers while ensuring GDPR and CCPA-compliant security.
4. Flexible Integrations and API: Alchemer can seamlessly integrate with a wide range of CRM, ERP, BI, and Marketing software. It is also built on an easy-to-integrate architecture, allowing users to extend its data-gathering capabilities to any enterprise software.
5. Text Analysis and Tagging Capabilities: These features assist in understanding customer feedback better, aiding in effective decision-making.

Pros and Cons

Pros

1. Customizable and flexible platform to cater to a wide range of data collection needs.
2. Specialized solutions for healthcare providers, ensuring HIPAA compliance.
3. Seamless integration with a host of third-party applications.
4. Real-time customer feedback monitoring and response capabilities.

Cons

1. Pricing might be a bit high for small organizations or startups.
2. Potential learning curve for non-technical users due to the breadth of features.

Pricing

Alchemer offers three pricing plans, each with varying features and capacities. The "Collaborator" plan costs $55 per user per month or $315 per user per year, offering unlimited surveys, unlimited questions per survey, and 75,000 responses per account. The "Professional" plan is priced at $165 per user per month or $1075 per user per year, offering the same unlimited features but with 100,000 responses per account. The "Full Access" plan costs $275 per user per month or $1895 per user per year, again with unlimited surveys and questions, but with a capacity for 125,000 responses per account.

Reviews

On Capterra, it has an overall rating of 4.5 out of 5 based on 301 reviews.

9. SurveyExpression

https://www.surveyexpression.com

SurveyExpression is a professional online survey software solution designed to offer powerful survey creation and analysis tools. The platform is designed to be user-friendly and offers a wide range of features that cater to various survey needs. SurveyExpression provides users with a platform to create, deploy, and analyze surveys, ensuring that users have a holistic and streamlined survey process. The software is web-based, offering a safe and secure environment for data collection and storage.

Features

1. Survey Creation: SurveyExpression provides a user-friendly interface that enables users to create powerful online surveys in minutes. The platform supports unlimited surveys, questions, and answer selections per question. Users can easily create new surveys by copying existing ones and reorder questions and pages within a survey.
2. Survey Deployment: The software allows users to collect responses by sending email invitations or by placing a link to your survey on any website. It offers a wide range of data collection channels which enable you to collect answers fast from your target groups.
3. Survey Analysis: Users can view and analyze results as they are collected in real-time using the software's report function. SurveyExpression offers advanced reports that allow users to summarize and analyze responses, dig down to a specific answer, and export data for offline processing.
4. Survey Customization: The software offers a range of survey appearance options, including the ability to set survey and page titles and descriptions, display or hide page and question numbers, customize text for survey navigation buttons, and more.
5. Data Security: SurveyExpression is hosted in a secure location and is constantly monitored. The software infrastructure is updated regularly with the latest security patches.

Pros and Cons

Pros

1. Comprehensive survey development tools and features.
2. Wide range of survey question types.
3. Advanced reporting and analysis capabilities.
4. High data security standards.

Cons

1. Limited number of responses per survey on the free account.
2. Lack of phone support on the free account.
3. The software logo is displayed on surveys on the free account.

Pricing

SurveyExpression offers a free account and two paid options: the Corporate Account and the Dedicated Account. The free account offers unlimited surveys and questions, but it limits responses to 200 per survey and includes the SurveyExpression logo on surveys. The Corporate Account costs $300 per year and offers additional features such as unlimited responses, no ads on survey pages, and priority email support. The Dedicated Account, priced at $2,400 per year, includes all the features of the Corporate Account plus additional features such as a dedicated account manager, white label/custom domain, and unlimited users per account.

Reviews

 It has an average rating of 4.5/5 on Capterra based on 3 reviews.

10. REDCap

https://www.project-redcap.org

REDCap, which stands for Research Electronic Data Capture, is a secure web application designed for building and managing online surveys and databases. Developed by Vanderbilt University, this tool is widely used for data capture in research studies and operations. REDCap can be utilized in any setting, enabling secure data collection in compliance with 21 CFR Part 11, FISMA, HIPAA, and GDPR.

Features

1. Online and Offline Project Design: REDCap allows users to design projects online using the Online Designer or offline using a "data dictionary" template in Microsoft Excel that can be uploaded later into REDCap.
2. Multi-site Access: The software can be used by researchers from multiple sites and institutions, allowing for collaborative studies and operations.
3. Fully Customizable: REDCap gives users full control over shaping their database or survey, providing flexibility to meet specific data capture needs.
4. Audit Trails: This feature enables tracking of data manipulation and user activity, ensuring transparency and integrity of data.
5. Automated Export Procedures: REDCap supports seamless data downloads to Excel, PDF, and common statistical packages like SPSS, SAS, Stata, and R.

Pros

1. High security and privacy, only individuals with the right of access can access specific functionalities.
2. Robust analytics for generating actionable insights, paying attention to details such as missing variables and outliers.
3. Links for surveys always work, and each respondent receives a unique link, reducing potential bias.

Cons

1. The user interface could be improved, especially for survey design and navigation.

Pricing

REDCap does not have a disclosed pricing model. 

Reviews

On Capterra, it has an average rating of 4.6/5 based on 7 reviews.

11. Voxco

https://www.voxco.com/

Voxco is a globally recognized survey software, renowned for its comprehensive and flexible approach to data collection and analysis. It provides an omnichannel platform for survey deployment, allowing users to conduct sophisticated surveys with ease across various channels, including online, phone, and automated call workflows.

Features

1. Online Survey Tools: Voxco's software allows you to create sophisticated surveys with ease, providing over 100 question types, a drag-and-drop interface, skip logic and branching, multilingual survey capabilities, and text piping.
2. Mobile Offline: This feature enables users to conduct efficient field surveys, even without internet connectivity.
3. Automated Translations: The software offers automatic translation capabilities, making it easier to deploy surveys across different geographic locations and in multiple languages.
4. NPS Dashboard: Voxco provides an NPS (Net Promoter Score) Dashboard, a practical tool for tracking customer experience and loyalty over time.
5. Security Measures: Voxco is committed to providing secure survey experiences, offering features like email address validation, Recaptcha validation, and SSL security.

Pros and Cons

Pros

1. Comprehensive survey tool with a vast array of question types and customization options.
2. Offers both online and offline survey capabilities.
3. Provides automated translation, making it easy to conduct surveys in multiple languages.
4. The NPS Dashboard is a valuable tool for tracking customer loyalty.
5. Strong commitment to security with multiple protective measures in place.

Cons

1. The breadth of features may be overwhelming for beginners.
2. Depending on the complexity of the survey, setting up can be time-consuming.
3. Some users might find the software interface less intuitive than competitors.

Pricing

Voxco offers customizable pricing plans to cater to the specific needs of each user. The pricing is flexible, depending on whether the user opts for SaaS or On-Premise Hosting. Their package includes integrated survey software for online, CATI, IVR, or offline surveys, along with a drag-and-drop survey builder, sophisticated statistical analysis, and more. To receive a personalized quote, interested parties are encouraged to book a demo or contact Voxco directly.

Reviews

Voxco has an overall rating of 4.1, based on 62 reviews.

12. Sogolytics

https://www.sogolytics.com/

Sogolytics is a comprehensive experience management platform that offers a suite of tools designed to help businesses gather, analyze, and act upon valuable feedback. The platform provides solutions for a wide range of functions including HR, customer service, market research, and more, serving clients across various industries around the globe.

Features

1. Online Survey Tool (SogoSurvey): Sogolytics offers a robust online survey tool designed for individuals and small teams to create and manage professional-looking surveys, forms, and polls.
2. Enterprise Feedback (SogoCore): This is a comprehensive platform that supports secure collaboration, empowering businesses to gather and analyze feedback.
3. Customer Experience (SogoCX): A specialized tool that enables companies to improve customer experience and loyalty by examining trends and drivers across the customer journey.
4. Help Desk Ticketing (SogoConnect): This tool transforms always-on feedback collection into a streamlined triage and follow-up flow to close the loop efficiently.
5. Employee Experience (SogoEX): This feature helps organizations to listen more deeply to their employees to uncover key drivers that impact engagement and retention.

Pros and Cons

Pros

1. Comprehensive solutions: Sogolytics provides a wide range of solutions for various functions and industries.
2. User-friendly: The platform is designed to be intuitive and powerful, making it easy for users to design, distribute, and analyze data.
3. High security: Sogolytics ensures data privacy and security at every step of the way with its top-tier certifications and practices.

Cons

1. Pricing clarity: The pricing page doesn't provide immediate clarity on the specific costs associated with each of the offered tools.
2. Features depth: While the platform offers a wide range of features, more specific information on the depth and breadth of each feature might be needed for some users.

Pricing

The pricing for Sogolytics' offerings is not immediately available on the website. For more accurate pricing information, potential customers are likely encouraged to get in touch with the Sogolytics team directly.

Reviews

It has an average rating of 4.5/5 on G2 based on 74 reviews.

13. Vocera Ease

https://www.vocera.com/

Vocera Ease is a cutting-edge application designed to bridge the communication gap between healthcare professionals and patients' families. Offering a HIPAA-compliant platform, Vocera Ease provides a convenient and secure channel to facilitate updates, allay concerns, and enhance the overall patient care experience. The application's primary aim is to simplify and improve the lives of healthcare professionals and patients, in addition to enabling hospitals to enhance their quality of care and operational efficiency.

Features

1. One-Way Texts, Pictures, and Videos: The application allows for the sending of secure, HIPAA-compliant messages, photos, and videos. This feature helps keep loved ones informed and reduce anxiety during critical times.
2. Group Video Conferencing: Vocera Ease supports care decisions with face-to-face communication via group video conferencing, especially when patients and families can’t physically be together.
3. Real-Time Surveying: This feature enables real-time measurement of patient and family satisfaction. It also allows families to send positive feedback to nurses and care teams.
4. Secure Communication: Vocera Ease is built from the ground up to support secure communication. It uses multi-lingual templates, photos, videos, and two-way video conferencing to update a patient’s loved ones with HIPAA-compliant messages. All messages are encrypted end-to-end, and all updates are removed from the recipient’s device within 60 seconds of being viewed.
5. Integration with Existing Workflow: The application integrates into existing hospital workflows, reducing calls and making it easy for loved ones to provide feedback.

Pros and Cons

Pros

1. The ability to send secure, HIPAA-compliant messages, photos, and videos.
2. Support for group video conferencing to enable face-to-face communication when patients and families cannot physically be together.
3. Real-time surveying capabilities to measure patient and family satisfaction.
4. Built-in secure communication features, including end-to-end encryption of messages.
5. Integration with existing hospital workflows to reduce calls and facilitate feedback.

Cons

1. Depending on the hospital's existing IT infrastructure, there may be challenges associated with integrating the software into current systems.
2. The platform may require training for staff to use effectively, which could present additional costs or learning curves.

Pricing

Pricing information for Vocera Ease is not available at the time of writing. It is recommended to reach out directly to the vendor or visit the Vocera Ease website for the most up-to-date pricing details.

Reviews

Overall rating and the total number of reviews for Vocera Ease is not available yet.

14. ClearSurvey

https://clearsurvey.com/

ClearSurvey is a powerful and user-friendly patient satisfaction survey software designed specifically for healthcare providers. This HIPAA-compliant solution allows practices to gain valuable feedback from patients and improve their services based on this data. ClearSurvey sends the survey link via text message and email, and results are available in real-time once the patient completes the survey.

Features

1. Quick and Simple Surveys: ClearSurvey is designed for easy use by both patients and providers. Patients receive a link to the survey via text message and email, which they can fill out on any device. Providers can view the results on a clean and effective dashboard.
2. Data Privacy: ClearSurvey takes data security seriously. All data is encrypted during storage and transport, ensuring patient information is always secure.
3. Custom Surveys: ClearSurvey offers the flexibility to ask the questions that matter most to your practice. The software can help you develop survey questions to benchmark and improve your services.
4. Convenient Support: ClearSurvey offers dedicated support via phone or email for any questions you may have about getting started or accessing your results.
5. Tailored Surveys: ClearSurvey can tailor surveys to meet the needs of your specific medical specialty, providing you with relevant feedback from your patients.

Pros and Cons

Pros

1. Real-time results: Once a patient completes their survey, the results are immediately available to the provider.
2. Customizable surveys: ClearSurvey allows providers to ask questions that are most relevant to their practice.
3. Strong support: ClearSurvey offers dedicated support via phone or email.
4. Data privacy: ClearSurvey encrypts all data during storage and transport, ensuring patient information is secure.

Cons

1. Some users might find the software interface less intuitive than competitors.

Pricing

ClearSurvey offers three pricing tiers based on the number of surveys needed by a practice. For small practices needing fewer than 2,500 surveys, the cost is $1,000 per month. Mid-sized practices, which need between 2,500 and 5,000 surveys, will pay $1,250 per month. Large practices requiring between 5,000 and 10,000 surveys are charged $1,500 per month. Practices requiring more than 10,000 surveys should contact ClearSurvey for pricing information. There is also a one-time fee of $2,500 for the development of a branded landing page for the practice to access survey results.

Reviews

Overall rating and total number of reviews for ClearSurvey is not available yet.

15. FormDr 

https://formdr.com/

FormDr is a software solution that adheres to HIPAA standards, offering secure and confidential handling of sensitive patient data. It streamlines healthcare processes by eliminating manual data entry and reducing administrative time.

Features

1. Customizable Forms: FormDr enables the creation of tailor-made forms that suit your unique requirements.
2. Automated Reminders: FormDr dispatches automated reminders to patients who have yet to complete their forms.
3. Integrations: FormDr has the capability to integrate with other healthcare software such as Electronic Health Records (EHRs) and practice management systems.
4. Mobile Compatibility: FormDr is optimized for mobile use, enabling patients to fill out forms using their mobile devices.

Pros and Cons

Pros

1. HIPAA Compliant: FormDr provides a secure platform for sending and receiving HIPAA compliant forms online, which is crucial in healthcare applications.
2. Integration: The software can integrate with other HIPAA compliant applications, potentially providing a seamless workflow.
3. Patient Convenience: The software allows patients to complete forms on their own time and from any device, potentially improving patient experience and increasing form completion rates.
4. Customizable and Mobile-Friendly Forms: The software provides a wide range of features, including electronic signatures, appointment reminders, patient progress tracking, and more. Forms are also mobile-friendly, allowing patients to complete them from any device.
5. Positive User Feedback: Many users have praised the platform for its ease of use, convenience, and its ability to streamline their form processes.

Cons

1. Limited Customization: Some users have expressed that while FormDr offers customizable templates, the customization options may be limited for those looking for highly specialized forms.
2. Technical Issues: Some users have reported experiencing technical issues with the site freezing and losing work as a result.
3. Customer Support: Several users mentioned issues with customer support, describing it as poor and hard to reach.
4. Learning Curve: Some users have noted that there is a learning curve in creating custom forms, and that user documentation could be more accessible for less tech-savvy individuals.
5. Not Suitable for All: FormDr might not be suitable for all types of healthcare providers, especially those looking for a more specialized form builder.

Pricing

FormDr proposes three pricing tiers: Basic ($29/month), Professional ($49/month), and Enterprise (custom pricing). The Basic tier allows for up to 100 form submissions each month, while the Professional tier permits up to 500 form submissions monthly.

Reviews

FormDr has received an overall score of 4.3 out of 5 stars based on 12 reviews, as indicated on Capterra.

16. GoFormz

https://www.goformz.com/

GoFormz is a leading online and mobile forms solution that enables businesses to easily create and fill out digital forms. With a focus on data capture and modernization, it offers a streamlined, user-friendly platform that allows for the creation of digital forms that can mimic the look of traditional paper forms. The platform works even in offline mode, making it an ideal solution for businesses with mobile or remote workforces.

Features

1. Mobile Forms: GoFormz offers a mobile app that allows users to fill out forms on mobile devices, even when offline. The mobile forms can be designed to look exactly like existing paper forms, which helps to increase professionalism and user adoption.
2. Form Builder: The platform offers a powerful form builder that doesn't require coding or IT support. Users can upload an existing form or build a new one from scratch. The builder supports drag-and-drop fields, such as signatures, images, tables, and maps. It also supports form logic, automatic calculations, and required fields.
3. Online Forms: GoFormz enables users to share links to forms that anyone can access and complete from anywhere, facilitating the collection of information from a wide range of sources.
4. Reports, Workflows, and Automations: The software automates form tasks and workflows to streamline data collection, form routing, and record-keeping. It provides reporting capabilities to help businesses identify trends and gather insights from form data.
5. Integration Capabilities: GoFormz offers powerful integration capabilities that allow users to update connected databases and store forms within cloud applications in real-time.

Pros and Cons

Pros

1. Offers an intuitive, no-code form builder that can reproduce the look of paper forms.
2. Provides the ability to fill out forms even when offline.
3. Enables easy sharing of forms online for data collection.
4. Supports a range of automation and reporting features to streamline business processes.
5. Allows integration with business applications for real-time updates.

Cons

1. Difficulty in integrating with websites and limited user interface options, such as an inability to stop downloads of forms.
2. Initial navigation through the software can be challenging for those who are not very computer savvy.
3. Users have expressed a desire for more functionality with conditional logic and wished that setting it up was easier.
4. There seems to be a lack of a "set up" testing functionality, which leads to the wastage of credits during the testing and setup process for public forms.

Pricing

GoFormz offers a variety of pricing options to suit different needs and budgets. Their Basic plan is free and includes a single user account with a flexible no-code form builder, customizable form layouts, data collection capabilities on mobile and web, and offline access. The Team plan costs $30 per user per month (or $24 if billed annually) and adds features like automated calculations, automatic emails, file attachment fields, and cloud storage options. The Advanced plan costs $60 per user per month (or $48 if billed annually) and introduces advanced features such as barcode scanning, custom reports, and cloud storage integrations. For larger teams and organizations requiring more robust features, GoFormz offers an Enterprise plan, the pricing details of which can be obtained by contacting the company. All newly created accounts receive a 14-day free trial of the Advanced plan.

Reviews

On Capterra, it has an average rating of 4.7/5 based on 3 reviews.

17. Curogram

https://curogram.com/

Curogram is a comprehensive HIPAA-compliant software solution designed to streamline medical practices. Trusted by more than 3,000 clinics, it is a robust all-in-one secure messaging platform that enhances productivity and profitability. Its proprietary and patented software integrates with most EHRs, providing a smooth workflow for healthcare providers. The secure and encrypted nature of the software reduces the risk of cybersecurity attacks, offering peace of mind to both medical staff and patients.

Features

1. HIPAA-compliant 2-way texting: This feature allows for secure communication between patients and staff, replacing the need for day-to-day phone calls and ensuring confidentiality.
2. Mass texting: Reach a large number of patients simultaneously with important updates or reminders, saving time and resources.
3. Customizable smart reminders: These automated reminders can be tailored to specific needs, reducing the likelihood of missed appointments and enhancing patient engagement.
4. Automated survey and rating requests: This feature leads to valuable patient feedback and potential 5-star reviews, contributing to the reputation of the medical practice.
5. Multi-user telemedicine: This ensures that multiple users can participate in telemedicine consultations, increasing accessibility and convenience for patients.
6. Electronic patient forms and online appointment booking: These streamline administrative tasks and improve the patient experience by offering an easy and convenient way to provide necessary information and schedule appointments.

Pros and Cons

Pros

1. Comprehensive all-in-one platform
2. High level of security with encryption
3. Automation of various tasks
4. Integration with most EHRs
5. Trusted by a large number of clinics

Cons

1. Potential learning curve for staff unfamiliar with digital platforms
2. Limited customization options compared to some competitors
3. Potential integration issues with less commonly used EHRs

Pricing

Curogram operates on a simple pricing model that is cost-effective for healthcare providers. Their slogan "Curogram makes money only when you make money" reflects their commitment to providing value. The platform is built on a model that costs pennies per appointment, making it a cost-efficient solution for medical practices. For detailed pricing, it's recommended to contact the company directly or visit their pricing page.

Reviews

Curogram is highly rated, with an overall score of 5.0 out of 5, based on 41 reviews. 

18. BlockSurvey

https://blocksurvey.io/

BlockSurvey is a comprehensive survey platform that enables users to create surveys, polls, and forms while ensuring the privacy of respondents. Emphasizing security and confidentiality, BlockSurvey integrates end-to-end encryption into its surveys, thus securing responses and making it an appealing choice for sensitive surveys.

Features

1. End-to-end Encryption: BlockSurvey ensures the security of all responses by encrypting them using the user's public key. Only the user has the ability to unlock and view the responses, ensuring data privacy.
2. Anonymous Surveys: Users can create anonymous surveys with BlockSurvey. This feature ensures the privacy of respondents and can help to increase trust and response rates.
3. White Label: BlockSurvey allows users to maintain consistent branding across their surveys by utilizing their own fonts, themes, logos, and even a custom domain.
4. AI Surveys: This feature enables users to generate surveys within seconds using AI-generated questions. This significantly reduces the time and effort needed to create surveys and requires no programming skills.
5. Team Collaboration: BlockSurvey supports team collaboration by allowing multiple users to work together in creating forms and surveys in real time.
6. Built-in Analytics: The software provides key insights from collected data through its built-in analytics capabilities. This includes pivot tables, word clouds, and sentiment analysis.

Pros and Cons

Pros

1. Secure and private surveys with end-to-end encryption.
2. Ability to create anonymous surveys.
3. Customizable branding with white label capabilities.
4. AI-powered survey generation for quick and efficient creation of surveys.
5. Real-time collaboration for team creation of forms and surveys.
6. Comprehensive built-in analytics for data analysis.

Cons

1. Some users may find the requirement of a key for login to be cumbersome.
2. The account owner cannot re-secure the account in the event of passphrase compromise.
3. Some users have reported a need for more native integrations with tools such as Coda & Airtable.

Pricing

BlockSurvey offers a variety of pricing plans to meet different needs. The Free plan allows for the collection of the first 30 responses with end-to-end encryption at no cost. The Standard plan, costing $15 per month when billed yearly, provides unlimited forms and surveys with up to 1,000 responses per month. The Premium plan, priced at $25 per month when billed yearly, allows unlimited forms and surveys with up to 5,000 responses per month. For larger teams or businesses, the Team plan offers unlimited forms and surveys with up to 30,000 responses per month for $40 per month when billed yearly. An Enterprise plan is also available with additional features such as white label and priority support. Users can cancel their account within 30 days of subscription for a full refund if they are not satisfied with the service.

Reviews

As of June 2023, BlockSurvey has an overall rating of 4.9 out of 5 based on 59 reviews on Capterra. 

19. Formsite

https://www.formsite.com/

Formsite is an online form builder that allows users to easily create professional online forms, surveys, and workflows. It offers a versatile and user-friendly platform with a drag & drop form builder, allowing users to create their own online forms or surveys. Formsite comes with over 100 customizable templates and 40 question types, making it a suitable choice for creating registrations, customer surveys, order forms, lead forms, and more.

Features

1. Drag & Drop Form Builder: Formsite offers an intuitive and user-friendly form builder. It allows users to easily create their own online forms or surveys, with the option to choose from over 100 customizable templates and 40 question types.
2. Customizable Design: Formsite forms are completely customizable, allowing users to match the forms with their own branding. It offers several pre-made themes that users can further customize according to their needs.
3. Real-time Results and Notifications: Users receive real-time results with email notifications, allowing them to keep track of responses as they come in.
4. Integration with Third-Party Services: Formsite allows users to integrate their forms with third-party services such as PayPal, Braintree, Authorize.net, Stripe, Amazon S3, Box, Constant Contact, DocuSign, Dropbox, Google Calendar, Google Drive, Google Sheets, Mailchimp, Microsoft OneDrive, Salesforce and Slack. This enhances the workflow and makes data management more efficient.
5. Secure Sharing: Formsite provides a secure link to the form which can be embedded on a page on the user's site. It handles the hosting of the form and the processing of the results.

Pros and Cons

Pros

1. Ease of Use: The drag & drop form builder is user-friendly and doesn't require coding skills, making it accessible to users of all experience levels.
2. Customizability: Formsite allows for complete customization of forms, enabling users to align the form design with their brand.
3. Integrations: The platform offers extensive integration options with various third-party services, making data management and payment processing more streamlined.
4. Security: Formsite offers secure sharing options for the forms, ensuring the privacy and security of the data collected.

Cons

1. Limited Free Plan: While Formsite offers a free service level, it is quite limited with only 5 forms, 10 results per form, and 50MB file space.
2. Pricing: The cost can be a barrier for some users, especially for the more advanced plans.
3. Additional Costs for Add-ons: Certain add-ons such as the Results Docs are not included in the standard pricing and come at an extra cost.

Pricing

Formsite offers various pricing plans to cater to different user needs. The free plan offers basic functionality with limitations on the number of forms and responses. For more advanced features, users can opt for paid plans, with prices ranging from $21/month for the Deluxe plan up to $209/month for the Enterprise plan, with discounts offered for annual payments. Each plan has its own limits on forms, results per form, file space, and additional features. There is also a no-contract, no-commitment policy, allowing users to upgrade, downgrade, or cancel at any time. In addition, they offer a custom White Label solution for larger customers, with pricing starting at $2,500 monthly.

Reviews

As of June 2023, Formsite has a rating of 4.6 out of 5 stars based on 118 reviews on Capterra. 

20. Typeform

https://www.typeform.com/

Typeform is a distinctive online form and survey platform designed to create engaging and user-friendly forms that break the norm. It is known for its visually appealing interface and the ability to present one question at a time, making form-filling feel less daunting for the respondents. The software integrates seamlessly with over 120 existing workflows, making it versatile for a wide range of applications. Typeform offers a variety of ready-made templates to cater to various needs, including marketing, product testing, customer success, HR, and general business needs.

Features

1. Interactive Form Design: Typeform presents one question at a time to make form-filling seem effortless and less overwhelming. This approach, combined with striking visuals, aids in improving response rates.
2. Versatile Application: Typeform offers a broad range of ready-made templates for different needs, including signups, customer feedback, product research, job application, and client onboarding.
3. Insightful Data Collection: Typeform allows users to publish forms through various mediums, from emails to websites, enhancing visibility and response rates. Furthermore, it enables adaptive follow-up questions to gain deeper insights.
4. Workflow Integration: Typeform supports integration with over 120 existing workflows, providing flexibility and enhancing productivity.
5. Free Plan Availability: A generous free plan is available that allows users to create unlimited forms and access over 3,000 templates.

Pros and Cons

Pros

1. User-friendly interface with an appealing design.
2. Versatility with a wide range of ready-made templates.
3. Seamless integration with existing workflows.
4. Provides deeper insights with adaptive follow-up questions.
5. Availability of a free plan for beginners.

Cons

1. Advanced features and support are limited to the Enterprise plan.
2. The pricing may be relatively high for small businesses.
3. Some users may prefer to view all questions at once, contrary to Typeform's one-question-at-a-time approach.

Pricing

Typeform offers several pricing options to cater to different needs and budgets. The Basic plan starts at $25 per month (billed annually) and allows users to create interactive forms. The Plus plan, priced at $50 per month (billed annually), offers enhanced customization options for form aesthetics. The Business plan, at $83 per month (billed annually), provides additional data analysis capabilities. For users needing advanced features, such as HIPAA and GDPR compliance, custom domains, and VIP support, Typeform offers an Enterprise plan, for which users need to contact sales for pricing details.

Reviews

Based on 767 reviews, Typeform has an overall rating of 4.7 out of 5. 

21. Zoho Survey

https://www.zoho.com/survey/

Zoho Survey was launched to cater to the growing needs of the survey market. It's a comprehensive solution designed to help everyone, from business people to college students, communicate with a diverse audience. Users can create surveys using over 25 question types and 250 multilingual survey templates. Additional features like customized themes, integrations, and branding can add extra value to your surveys.

Features

1. Diverse Question Types and Templates: Zoho Survey offers over 25 question types and 250 templates, providing ample resources for creating unique and effective surveys.
2. Offline Responses: The software allows for the collection of offline responses that can be uploaded when back online.
3. Logic Conditions: Users can add logic conditions to define how respondents move through questions, allowing for a more personalized survey experience.
4. Question and Answer Randomization: This feature adds an extra layer of validity to your surveys by minimizing order bias.
5. Integration Capability: Zoho Survey can integrate with Zoho and other third-party apps, making it a versatile tool in your software arsenal.
6. Multi-lingual Support: The software supports translation into over 75 languages, making it a great choice for international surveys.

Pros and Cons

Pros

1. It supports different types of questions, which increases the flexibility in creating surveys.
2. It provides good data presentation which makes interpreting the survey results easier.
3. It's easy to use, with a simple and intuitive user interface.
4. The piping and logic features provide a better user experience for survey respondents and are easy to configure.
5. It integrates well with other Zoho apps, creating an "operating system" for business where all their apps integrate perfectly.

Cons

1. It can be a bit difficult to figure out if a survey is live.
2. The layouts and themes may be lacking when compared with other survey platforms.
3. Editing the contextual view of surveys within the CRM can be challenging.
4. Advanced reporting can be complex, which could be a hurdle for users needing detailed reports.
5. Setting up reports, especially when integrating survey data with other data sources via Zoho Analytics, can be a complex process.

Pricing

Zoho Survey offers a variety of pricing tiers, including a free option. The Free tier includes unlimited surveys with up to 10 questions per survey and up to 100 responses per survey. It also comes with a variety of other features such as in-mail surveys, over 250 survey templates, real-time responses, and more. The Plus tier adds unlimited questions, complete survey design customization, and various integration capabilities. The Pro tier introduces features like custom variables, white label surveys, and multilingual reports. Finally, the Enterprise tier is designed for larger teams and offers user management, department creation, audit logs, and personalized training & onboarding.

Reviews

It has an average rating of 4.3/5 on G2 based on 815 reviews.

22. QuestionPro

https://www.questionpro.com/

QuestionPro is a comprehensive survey software platform designed to address a range of insight needs. From basic surveys to complex research, it provides tools for various domains such as customer experience, employee engagement, and market research. With over 5.3 million users worldwide and over 10 billion questions answered, it caters to both beginners and enterprises. Founded in 2005, QuestionPro has grown to be a leader in the market research industry, recognized by Forrester, Gartner, and more.

Features

1. Survey Logic and Integrations: QuestionPro is built for users ranging from beginners to enterprises, offering a diverse set of features like survey logic and various integrations.
2. Market Research Tools: For professionals, QuestionPro offers a Research Edition, Communities, and Qualsite to help solve complex research problems.
3. Customer Experience Platform: It allows businesses to turn their customers into advocates with features such as CX closed loop, journey mapping, and NPS.
4. Employee Experience Platform: With a focus on reimagining the future of work, QuestionPro offers tools for employee experience, 360 feedback, and positive people science.
5. Security and Compliance: QuestionPro prioritizes security, ensuring data privacy, protection, anonymity, and compliance in every layer. It holds certifications such as GDPR, ISO 27001:2013, CCPA, PCI-DSS, Section 508, PHI, and HIPAA.
6. Enterprise Features: QuestionPro is built for enterprise, allowing integration with the full range of enterprise systems through APIs or FTP sync, and robust user roles and permissions. It offers advanced reporting, and dashboards that can be distributed or downloaded in various formats, including SPSS, Excel, and PDF.

Pros and Cons

Pros

1. Excellent and courteous support staff available 24x5.
2. Support staff is helpful in real time text exchanges and emails.
3. Provides resources for both simple and complex survey designs.
4. Fast and easy survey creation with customization options.
5. Quick and helpful support.

Cons

1. Issues with bulk payment requirements for certain features.
2. Problems with data collection and exporting, including instances of missing data.
3. E-mails are often badly formatted.

Pricing

QuestionPro offers a range of pricing options to cater to different user needs. For individuals and small teams, there is a free Essential plan that offers basic survey functionalities. For more advanced features like advanced logic and integration capabilities, there are paid plans starting from $85/month (billed annually) to $500/month for the Research Edition. For large organizations, there is an Enterprise plan with a custom quote. All pricing options provide varying degrees of access to features such as survey logic, skip logic, conjoint and maxdiff analysis, and unlimited responses, among others.

Reviews

It has an average rating of 4.3/5 on G2 based on 753 reviews.

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