2020 Mercedes-Benz CLS-Class Review

Name: 2020 Mercedes-Benz CLS-Class Review
Brand: Mercedes-Benz
Price: 41590 USD

Mercedes-Benz CLS-Class AMG CLS 53 Sedan Exterior

+376

The CLS is a well-executed sedan. Refinement pervades every aspect, from the cabin to the infotainment system to its innovative mild hybrid engine. The only downside is that the E-Class does it all for less money.

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Mercedes-Benz CLS-Class model years

Mercedes-Benz CLS-Class for Sale

Mercedes-Benz CLS-Class types

Sedan
AMG CLS 53

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2020 Mercedes-Benz CLS-Class Review

byJosh Jacquot^{Correspondent
Josh Jacquot is an automotive journalist at Edmunds.}

Pros

Powerful engines deliver decisive acceleration
Pleasing balance of handling performance and comfort
Long list of available advanced safety features
Sleek exterior and impeccable interior

Cons

Interior and trunk space are compromised by styling
Significantly more expensive than the E-Class sedan

What's new

A new system notifies you if the car is damaged while parked
Some previously optional features are now standard
Part of the third CLS generation introduced for 2019

Overview

With its CLS, Mercedes-Benz asks customers to give up practicality (space) in exchange for a shapely four-door body with a low roof and high waistline. Think of the CLS as a more sharply styled alternative to the practical E-Class sedan upon which it's based. As it has done since its 2005 debut, the CLS gives up headroom and trunk room but gains the striking lines of a four-door coupe.

Cost to Drive^{Cost to drive estimates for the 2020 Mercedes-Benz CLS-Class CLS 450 4dr Sedan (3.0L 6cyl Turbo gas/electric mild hybrid 9A) and comparison vehicles are based on 15,000 miles per year (with a mix of 55% city and 45% highway driving) and energy estimates of $4.58 per gallon for premium unleaded in Ohio.}

Monthly estimates based on costs in Ohio

$211/mo

$224/mo

Avg. Large Car

Calculate my fuel costs

The latest generation CLS, which Mercedes redesigned just last year, uses one of two six-cylinder engines that are either turbocharged or turbocharged and supercharged. Both engines are assisted by a mild hybrid system that uses an electric motor-generator to add torque to the wheels, recharge the relatively small hybrid system battery, and restart the gas engine during stop-start operation.

As of last year, all CLS models come with five-passenger seating, which was not available in the two previous generations. The CLS is extremely well equipped with tech and safety features. A standard 12.3-inch infotainment screen is now supported by the Mercedes-Benz COMAND infotainment system with navigation. Apple CarPlay and Android Auto are standard as are a variety of driver-assist safety systems.

The end result is a highly impressive sedan. You do

Edmunds Expert Rating

Our Verdict^{The Edmunds Vehicle Testing Team evaluates a fresh batch of vehicles every week, pairing objective assessments at our test track with real-world driving on city streets, freeways and winding roads. The data we gather results in our Expert Ratings. They’re based on 30-plus scores that cover every aspect of the automotive experience.}

Great

8.3

out of 10

edmunds TESTED

Rated for you by America's best test team.

Performance

8.5/10

How does the CLS-Class drive? The 2020 Mercedes-Benz CLS is a well-rounded sport luxury sedan that stands out both for its power and its extreme refinement. There are no flat spots in the power delivery. We tested the AMG 53 version and recorded a 0-60 mph time of 4.3 seconds, which is impressive.

The CLS' handling is capable and secure, and it's overall a more rewarding car to drive than the lower-trim E-Class sedans. Precise steering gives you a clear sense of the on-center position. Even if you're just cruising around town, the CLS provides a sporty and refined driving experience.

Comfort

9.0/10

How comfortable is the CLS-Class? The CLS is extremely comfortable on long drives thanks to minimal noise, outstanding seat comfort, and an excellent climate control system. The engine is impeccably smooth too. The front seat's combination of soft leather and firm padding provides great long-distance support and comfort.

At highway speeds, the CLS provides exceptional isolation from wind noise. There's little engine noise aside from a muted growl during hard acceleration. Engine vibration is nearly nonexistent. The only minor demerit is that tire noise over seamed or ridged pavement is more noticeable than we expect for a car like this.

Interior

8.0/10

How’s the interior? The CLS' controls are easy to use thanks to intuitive and straightforward interfaces. The screen menus can seem overly complicated at first, but they are well organized. The many ways to interface with the infotainment screen (hard keys, knob, touchpad, steering wheel touch nubs, voice) make it easier to use.

As for interior space, the CLS provides plenty of elbow room and legroom in front. But headroom is compromised a bit compared to the related E-Class. That's especially true in the back seat because of the sloped roofline.

Technology

8.5/10

How’s the tech? The CLS' display screen is large and impressive, and the infotainment interface has a lot of capability even if it isn't Mercedes' latest MBUX system. Sound quality from optional Burmester premium audio is exceptional and requires little if any EQ tailoring. Using the knob is natural and effective, or use the nubs on the steering wheel (they take a brief period to learn).

The driver aids constitute a long list and work quite well. Our test car was equipped with the optional Driver Assistance package that includes every assist feature imaginable. All are extremely well calibrated, and false positives are rare.

Storage

7.5/10

How’s the storage? The CLS' trunk has less storage space than the E-Class sedan's as well as most other midsize luxury sedans' trunks. Still, there's enough room here to swallow a few weekend-luggage bags. The 40/20/40-split folding rear seatback and helps improve utility though so practicality remains decent for a sedan whose very existence is predicated on style. In the cabin there's adequate small-item storage with huge door pockets and a divided center console.

Fuel Economy

8.0/10

How’s the fuel economy? The AMG CLS 53 we tested gets an EPA-estimated 23 mpg combined. This is above-average fuel economy for a performance-oriented luxury sedan.

Value

8.0/10

Is the CLS-Class a good value? The CLS is impeccably built. It looks and feels special. This is not an inexpensive car, but owners will be satisfied that they got their money's worth every time they get in. That said, it's hard to justify buying a CLS over a regular E-Class sedan considering it costs thousands of dollars more and has less rear headroom.

Wildcard

8.5/10

Plenty of power and a delightfully refined driving experience underscore this sedan's appeal. It's quite capable even on fast drives, though it stops short of hooliganism. Stylewise, the CLS stands out.

Which CLS-Class does Edmunds recommend?

If you've opted for the CLS over the E-Class sedan, odds are that you value both looks and performance. For that reason we recommend the AMG CLS 53, which is more powerful, offers a more sophisticated all-wheel-drive system and comes standard with an air suspension. It's also quite fast, hitting 60 mph in only 4.3 seconds in our testing.

2020 Mercedes-Benz CLS-Class models

The 2020 Mercedes-Benz CLS is a five-passenger four-door sedan, though Mercedes markets it as a coupe. Two versions are available: the CLS 450 and the AMG CLS 53.

The base CLS 450 comes with a turbocharged 3.0-liter six-cylinder engine good for 362 horsepower and 369 lb-ft of torque. An all-wheel-drive version called the CLS 450 4Matic is also available. More power and torque are on tap in the form of the AMG CLS 53, which produces 429 hp and 384 lb-ft and comes standard with 4Matic. Both CLS models use a nine-speed automatic transmission.

The CLS 450 is so well equipped that many buyers might choose to forgo options. Inside there are leather seats in every position (heated up front), and several varieties of wood trim are offered as standard equipment. Also included are keyless entry and start, remote start, and a power-operated trunk with hands-free access. A 12.3-inch infotainment screen with navigation comes in every CLS.

Many driver-assist systems are standard in the CLS, including automated emergency braking, blind-spot monitoring and cross-wind assist. Seven airbags are included.

If you're going to load a CLS with options, consider the Premium package that adds a bigger digital instrument cluster display with configurable gauges and graphics, a 13-speaker Burmester audio system and wireless device charging. The Air Body Control package adds air springs, enhancing ride comfort and performance. Several driver-assist features, including adaptive cruise control, lane keeping assist and pedestrian avoidance, are included in the Driver Assistance package.

Reliability Ratings by RepairPal

3/5Average

#25 out of 48 among Luxury Fullsize Cars

RepairPal Reliability Ratings are based on the actual cost, frequency, and severity of unscheduled repairs and maintenance on make/model data for select 2008-2022 vehicles. The reliability of a specific vehicle may vary depending on its maintenance and driving history, model year, trim, and features.

Cost

^{The average total annual cost for unscheduled repairs and maintenance across all model years of the Mercedes-Benz CLS-Class from 2008-2022.}

$733/yr

vs. $729/yr
for Average Luxury Fullsize Car

Frequency

^{The average number of times this model is brought into the shop for unscheduled repairs and maintenance in a single year. RepairPal calculates this metric by tracking millions of unique vehicles over multiple years to determine an average number of visits per year (omitting small routine visits, e.g., oil changes).}

1.83x/yr

vs. 1.74x/yr
for Average Luxury Fullsize Car

Severity

^{The probability that a repair will be a major issue, meaning the repair costs 3x the average annual repair cost for all models. This threshold will be higher for vehicles that have higher labor rates and parts costs (such as a premium brand).}

16.3%

vs. 14.7%
for Average Luxury Fullsize Car

powered by RepairPal ^{Based on RepairPal reliability data as of 8/23/2023. Ratings are provided by RepairPal and Edmunds is not responsible for their accuracy.}

Consumer reviews

Read what other owners think about the Used 2020 Mercedes-Benz CLS-Class.

5 (78%)

4 (11%)

3 (0%)

2 (11%)

1 (0%)

4.6

9 reviews

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Most helpful consumer reviews

Fast, Stylish, the happy marriage of sport/sedan

AKALOVE, 03/07/2020

2020 Mercedes-Benz CLS-Class AMG CLS 53 4dr Sedan AWD (3.0L 6cyl Twincharger gas/electric mild hybrid 9A)

I went from a 2016 cla 45 to a 2020 cls 53 amg and couldn’t be happier. I weighed all of my options before upgrading between many amg models 53, 63, the GT etc. I needed a daily driver but like my cla one that was still quick, fun to be in, all wheel drive/4 matic (I live in New York, winter can be tuff lol), stylish with coupe like features and just an overall joy to own and be in. The …

Classy car

Papi, 02/20/2020

2020 Mercedes-Benz CLS-Class CLS 450 4dr Sedan (3.0L 6cyl Turbo gas/electric mild hybrid 9A)

If you are looking for a car that brings a bit of excitement to you every time you approach it, this is your type of vehicle. Aside from great lines and looks, it is smooth, quiet, luxurious and sporty at the same time! A pleasure to drive!

Rolling Technology Display

Jim Collum, 09/12/2019

2019 Mercedes-Benz CLS-Class CLS 450 4MATIC 4dr Sedan AWD (3.0L 6cyl Turbo gas/electric hybrid 9A)

Just leased this car after previously leasing a 2016 CLS400. Huge leap ahead. Other than seats that are too aggressively bolstered for a everyday sedan, I love this vehicle. Best parts are an amazing powertrain with effortless and endless power, beautiful interior, great stereo and safety features and a 5th seat. Technology isn’t always intuitive but learning curve isn’t steep. Truck …

Love my 2019 CLS 53

Bob Friedman, 04/26/2020

2019 Mercedes-Benz CLS-Class AMG CLS 53 4dr Sedan AWD (3.0L 6cyl Twincharger gas/electric hybrid 9A)

I love love this car and I traded a 2016 Bentley V8s convertible for it. My car is matte selenite grey and one report said it is difficult to care for. I generally wash it my self and it is the easiest car I’ve ever had to keep clean. If the wheels are clean the car alwa6s looks clean no matter how dirty I might be

We have a limited number of reviews for the 2020 Mercedes-Benz CLS-Class, so we've included reviews for other years of the CLS-Class since its last redesign.

See all 9 reviews of the Mercedes-Benz CLS-Class

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2020 CLS-Class Highlights

Type:

Sedan

Trim:

CLS 450

Base MSRP Excludes Destination Fee	$69,950
Engine Type	Mild hybrid
Combined MPG	26 MPG
Cost to Drive	$211/month
Seating	5 seats
Cargo Capacity All Seats In Place	11.9 cu.ft.
Drivetrain	rear wheel drive
Warranty	4 years / 50,000 miles

See all features & specs

Safety

Our experts like the CLS-Class models:

Active Brake Assist: Warns if a front collision is imminent and applies the brakes if the driver doesn't react in time.
Active Blind Spot Assist: Alerts you if a vehicle is in your blind spot and beeps if you signal in that direction. It also steers you away if you drift toward it.
Car-to-X Communication: Automatically transmits and receives safety updates to and from other appropriately equipped vehicles, then alerts drivers about hazards they can't yet see.

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2020 Mercedes-Benz CLS-Class Review

2020 Mercedes-Benz CLS-Class Review

Pros

Cons

What's new

Overview

Performance

Comfort

Interior

Technology

Storage

Fuel Economy

Value

Wildcard

Which CLS-Class does Edmunds recommend?

2020 Mercedes-Benz CLS-Class models

Reliability Ratings by RepairPal

Cost

Frequency

Severity

Consumer reviews

Read what other owners think about the Used 2020 Mercedes-Benz CLS-Class.

Trending topics in reviews

Most helpful consumer reviews

Fast, Stylish, the happy marriage of sport/sedan

Classy car

Rolling Technology Display

Love my 2019 CLS 53

2020 CLS-Class Highlights

Safety

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