[PSA] DO NOT ORDER YOUR STEAM DECK FROM KOMODO IF YOU ARE IN HK, Taiwan or Japan

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Sonic Dec 20, 2022 @ 2:35am

[PSA] DO NOT ORDER YOUR STEAM DECK FROM KOMODO IF YOU ARE IN HK, Taiwan or Japan

Well, if you are from asia region, your official distributor is possibly a SCAM/FRAUD

Your fastest way to get a deck might be buying from scalpers where they have consistent stream of stock somehow marked licensed product .

Ordered steam deck from the official partner for asia region, komodo, where they simply vanish after receiving the funds, and the goods was never delivered. while the stock for steam deck is abundant in the shops in HK, i wonder the goods has been leaked for private profit without acknowledging steam and therefore I express my frustration on this matter where this partner komodo appears to be non responsive and behave similar to a scam/fraud.

thanks, and sorry for my bad english

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Showing 1-15 of 20 comments

Bee🐝 Dec 20, 2022 @ 2:49am

Did you contact Support? What did they say?

Sonic Dec 20, 2022 @ 3:23am

Surprise, komodo have been vanished ever since, twitter for HK region have been bombed and all they do is deleting everybody's post

chrismeta Dec 20, 2022 @ 3:28am

I ordered my deck from komodo and received it today, have you contact the support yet?
FYI I made the purchase in HK

Bee🐝 Dec 20, 2022 @ 3:33am

Originally posted by Sonic:
Surprise, komodo have been vanished ever since, twitter for HK region have been bombed and all they do is deleting everybody's post

Not according to the Shipping megathread on Reddit. People have already started to receiving theirs. https://www.reddit.com/r/SteamDeck/comments/zq8089/shipping_megathread_december_20_2022/

So, again, did you actually contact Support and what did they say?

You really need to backup your claims with some proof and a reply from Support.

Last edited by Bee🐝; Dec 20, 2022 @ 3:33am

Sonic Dec 20, 2022 @ 3:42am

Well, as i said before all i have was automated message from komodo
its still in process for my order

Sonic Dec 20, 2022 @ 3:43am

We received your email request!
We are currently inundated with inquiries and it will take some time to respond.
We apologize for any inconvenience this may cause.

Thank you!

Sonic Dec 20, 2022 @ 3:44am

whats your order no. chrismeta?
it seems like order no. between #9xxxx to #12xxxxx are gone or something

Sonic Dec 20, 2022 @ 3:46am

Originally posted by Bee:
Originally posted by Sonic:
Surprise, komodo have been vanished ever since, twitter for HK region have been bombed and all they do is deleting everybody's post
Not according to the Shipping megathread on Reddit. People have already started to receiving theirs. https://www.reddit.com/r/SteamDeck/comments/zq8089/shipping_megathread_december_20_2022/

So, again, did you actually contact Support and what did they say?

You really need to backup your claims with some proof and a reply from Support.

Hello,

Thank you for contacting Steam Support.

We understand your concern and value feedback from the Steam community. Steam Support can be only responsible for technical support of its hardware devices, and verifying refund requests, before forwarding it to Komodo.

For any additional services or issues you need to contact Komodo directly here.

Additionally, if you wish to share an opinion, suggestion, or idea with the community as well, please visit the Suggestions/Ideas section of the Steam Discussion forums.

Steam Support
Wawrzyniec

Sonic Dec 20, 2022 @ 3:47am

in case u wanna know what steam said
its basically: its none of our business contact your distributor
and then the distributor is vanished as i said
why it smells so much like scam on ebay

Haruspex Dec 20, 2022 @ 3:55am

This reminds me of the earlier days of North American Steam Deck shipping, including the unsubstantiated claims of it being a scam.

#10

gboon Dec 20, 2022 @ 4:20am

Komodo lies.

#11

chrismeta Dec 20, 2022 @ 4:34am

Originally posted by Sonic:
whats your order no. chrismeta?
it seems like order no. between #9xxxx to #12xxxxx are gone or something

my reservation no. is 7xxxx and the order no. for the actual purchase is 14xxxx

#12

chrismeta Dec 20, 2022 @ 4:38am

Originally posted by chrismeta:
Originally posted by Sonic:
whats your order no. chrismeta?
it seems like order no. between #9xxxx to #12xxxxx are gone or something
my reservation no. is 7xxxx and the order no. for the actual purchase is 14xxxx

BTW They sent my unit last night via SF, I got notified by the SF App way before they send the confirmation email so you might want to keep an eye on SF

#13

Duffvader Dec 20, 2022 @ 9:26am

Originally posted by Sonic:
in case u wanna know what steam said
its basically: its none of our business contact your distributor
and then the distributor is vanished as i said
why it smells so much like scam on ebay

That's pretty common. If you have distributor selling your product, they also have to deal with the claims they are causing and not steam. Especially when it's about purchasing, delivery, etc.

Last edited by Duffvader; Dec 20, 2022 @ 9:29am

#14