My Xcel Energy

Name: My Xcel Energy
Availability: InStock
Rating: 2.8181817531585693 (1199 reviews)
Author: Xcel Energy Inc.

Xcel Energy Inc.

2.8

1.2K reviews

100K+

Downloads

Everyone

About this app

The My Xcel Energy mobile app makes it easier than ever to gain valuable insights about your home or business energy usage, enroll in Xcel Energy programs and services, and pay your Xcel Energy utility bill.

MANAGE YOUR ACCOUNT
Unparalleled access to your Xcel Energy My Account on your mobile device! Pay your energy bill and view your past bills directly from your device. Conveniently choose among various payment options, including the peace-of-mind that comes from automatic payments.

ENERGY INSIGHTS
Want to know more about how you’re using energy in your home? Our mobile app gives you access to our energy insights portal with information about your current and historical usage and tips for saving energy.

PROGRAMS AND SERVICES
Quickly and easily enroll in clean, renewable energy programs. Get details and sign up for Xcel Energy billing programs like automatic payments or averaged monthly payments to make paying your bills even easier every month. Get piece of mind and protect your home appliances through HomeSmart. The My Xcel Energy mobile app provides access to all of the various programs that you may be eligible for.

SECURITY
Enhanced security features keep your data safe within our app, including biometric sign in.

Updated on

29 Apr 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.

No data shared with third parties

Learn more about how developers declare sharing

No data collected

Learn more about how developers declare collection

Data is encrypted in transit

Data can’t be deleted

Ratings and reviews

2.9

1.16K reviews

Ro Mistry

14 March 2024

Spent hours with customer support and they could not do a simple task! Had turned on 2 Factor Authentication in their app and it was supposed to send out a code to email which never came! Tried to have them turn that off, which should be able to be done easily from the backend at least even if they cannot from front end but they just could not do it!! Normally 2 factor should have multiple options too such as texting your phone number or using an authenticator from Google, MS etc. but NOT here!

6 people found this review helpful

Sarah Hollar

5 March 2024

I can't load my statement, I can't call the office unless it's an emergency and I know I have a $99.?? credit. I'm on budget billing which has disappeared and so far, I can't get a blasted thing done either on the app or by phone. I'm furious right now! This is a very typical situation and totally frustrating. Don't have an app if it isn't going to work! Allow customers to talk to people in customer service so we can get problems figured out. Fix these and allow customers access!

13 people found this review helpful

Rylie Grey

26 February 2023

When I can even get the app to work and I can get through the payment process, an incredible feat in and of itself, the app takes days to register a payment. And thats if it even registers it! I made a payment a week ago. The app still says I owe for my last bill. Every month this happens. In the last two years I've only received two receipts of payment because the text and email notifications are completely unreliable. If I only did my job right twice in 24 months I'd be fired

56 people found this review helpful