EZ Rent A Van

My experience with Ez Rent A Van definitely more than I expected!
It was easy to make reservation, pick up was less then 2 mins!!!
Guys are friendly.
Drop off was easy.
Van was new, clean and reliable- we enjoyed it!!! I will rent from them again!!!

Worst experience ever! Do not rent anything from this company. Two weeks ago I went online and rented a Mercedes sprinter van. I confirmed four times over email and finally someone got back to me via text. I went to the location at 10am as communicated and I received a text that my rental was in a new location. I went to the new location and there was no Van. I text to confirm and was told they should have one. I then asked if he could still get me expected sprinter van and he stopped responding to me.

We were hit with a large unexpected charge for commercial insurance at pick up. We were given the wrong address for pick up. When we questioned the employee at EZ, he was absolutely no help and very unprofessional. DO NOT USE THIS COMPANY!

Patrick assured me I would get a 12 passenger van a couple days before we went on vacation. On the day of picking up the car (also the day before we left for the trip), we were 5 minutes from getting to the location and were suddenly told the car wasn't available. Instead, they recommended us a 15 passenger van at a later pick up time and different location. However, this car was too large for our trip (driving, parking, etc). When we arrived at the new location, we ended up getting a Toyota Sienna, which ended up having major AC problems that we needed to fix (we were driving in 113 degree weather) as well as stains on the seats. It also took a long time for them to issue a deposit refund. Overall, company is not reliable and we will not recommend to anyone.

i did get a reservation and confirmation with instruction for picking up the vehicle, when I get there in the location they told me that the Van that they reserved for me has a problem and told me that they don't have any available for me to use. They didn't even try to get one even from another rental agency for me so i ended up walking out very upset and no Van to use for our trip.
VERY POOR SERVICE! DON'T USE THIS CONPANY.

Stay away from this guy. Made my reservation 4 months in advance Then on the day to pick up there was no Van. Still waiting for my refund. It's been 2 months already.

This is a referral program . This company does not own any vehicles. Service is not good.

Patrick and this company are the most unreliable company ever. Do not trust an unknown company! On 9/30/22 I booked a 12 passenger van. On 11/29 I got a text to reconfirm and guarantee with a credit card. I call Patrick with my credit card. Called and left voicemail to let him know didn't receive confirmation email. He sends this stupid text vid of an Asian man chewing food with his mouth open. Leaving a few more voicemail and this dumb clown doesn't return my call, but I rec'd email confirmation. Arrive to San Diego and no one there to answer my calls. We had eleven people waiting for our family vacation to begin, and this clown let us down. Stick to the big name companies!

I reserved a 15 passenger van and received a confirmation a day later. The day of my rental I went to pick it up and the rental place said they did not have a 15 passenger van but had a 12 passenger, but I have 13 passengers. The other issue is EZ Van rental is a booking agent and sends the bookings to other companies.They said if I needed it they arranged with Enterprise rental car next door to rent me a 15 passenger van for the day. I walked over to speak to them and they said they don't have anything and don't work with that company ever. I called EZ Van rental and Patrick answered and when I told him the issue he said it wasn't his problem and to work it out with that company, but I could cancel if I want. I didn't want to cancel, I wanted the Van! I just dont understand why no one ever contacted me to let me know there wasnt a van available! I ended up canceling and renting from a different company.

I do not recommend using this company because they just take their don't take responsibility if the inventory isn't there!

Renting from EZ was, well, to put it simply -- easy. Patrick provided outstanding service and I am highly pleased at how EZ handled everything. We had a bit of a hiccup in the beginning regarding reservation, but Patrick made great efforts to resolve everything and to accommodate us. Excellent customer service and a wonderful person to work with. Super satisfied with this company and I will absolutely rent from EZ again my next visit to San Diego. Thank you for working it out and making everything smooth for our trip.